Have an issue with your order?
We do everything we can to make sure your flowers arrive fresh, healthy, and right on time. But because we're working with a perishable produce and third party shipping carriers, sometimes things don't go as planned.
Be sure to give your flowers a few hours to rehydrate. If they still aren't usable after a rehydration period, here's what to do:
- Email us with your order number in the subject line
- Include photos of the flowers, the shipping box, and the shipping label.
- Repack any unusable flowers back in the box and hold onto them in case UPS requests to inspect the package for the claim.
Depending on the situation, we'll either send replacement product or credit your account for a future order. All sales are final unless your order arrives damaged or incorrect. We do not offer refunds or credit for individual stems or damage.
Still have questions?
We're here to help! Send us an email and our office team will be happy to help, and will get back to you soon.
Thank you for buying seasonal, domestic flowers from Sunny Meadows! Every stem you buy supports our farm, our team, and our commitment to sustainable flower farming. We can't wait to grow for you!