|Shipping Charges - The cost to ship your order, passed on from UPS or Southwest Cargo directly to you with no markup. These rates are subject to change due to fuel and other surcharges, and tend to fluctuate throughout the season. Shipping Rate Map|
|Boxing Fee - Our flowers are bunched and fresh wrapped (when necessary) and wrapped in newsprint. Our boxing fee includes the cost of the box, packing material, and labor required to tetris each box together.|
|Package Protection - A small fee is added to your final invoice to cover any additional costs due to packages that are delayed, lost, or damaged in transit.|
Orders shipped via UPS do not require a signature for delivery so the box will be left without being released to a person. However, due to the perishable nature of flowers, please be sure someone is available to receive your order on the day it arrives.
Upon arrival, unpack your flowers and recut the stems. Hydrate for 3-8 hours to allow for proper water absorption.
Refrigerated storage is suggested to properly care for and preserve the flowers. Do not store produce in your flower cooler as the ethylene gas being released will accelerate the maturation process.
For an event Saturday, we suggest you ship Wednesday for Thursday arrival to ensure blooms have time to open fully.
All sales are final unless your order arrives damaged or incorrect. Please keep in mind we are shipping a perishable product that can be affected by weather conditions and transit times in unpredictable ways. We are not responsible for losses due to improper handling or storage.
If your flowers are not in satisfactory condition after the rehydration period, send us an email with your order number in the subject line along with photos of the flowers and the shipping box. Repack any unusable flowers back in the box and wait for further instruction in case UPS requests to pick up the package during the claims process.
We will work with you to determine if we can send a replacement order, or issue a credit to use on a future order. If you would like to receive a refund, we will file a claim with the carrier and forward the reimbursement if the claim is honored. Please note it may take up to 3 months for resolution.
In an effort to reduce our carbon footprint, we have minimized the amount of plastic we use in our shipping program. We utilize paper tape to seal our boxes; Kraft paper to wrap our bundles; and to keep flowers hydrated we will use either paper towels, or biodegradable fresh wraps . These fresh wraps can also be reused for foam-free design. You may receive a box that has a different logo or contains bubble wrap or other non-paper packaging that has been reused to reduce our consumption. We encourage you to repurpose your packing materials as you transport your beautiful arrangements. Save and send back your ice packs and we’ll credit your next invoice $0.50 per pack!