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We make the process of getting our fresh flowers shipped to you as simple, straightforward and stress-free as possible. We ship our flowers Monday-Thursday via UPS Next Day Air or Southwest Air Cargo Fresh Fast. Each box is packed by hand with care so your flowers arrive fresh, beautiful, and right on time.
Shipping fees are calculated at checkout and depend on several variables including: distance, weight, quantity, and current carrier rates.
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PRO TIPS
- For Saturday events, we suggest ordering before noon on Tuesday for Thursday arrival to ensure blooms have enough time to rehydrate and open fully.
- Order a few extra stems to have a safety margin in case of any natural variability or imperfections and any minor transit damage.
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Place separate orders for each delivery week. Our system can't process orders that include flowers for multiple delivery dates.
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RECEIVING YOUR ORDER
UPS: No signature required—boxes will be left at the delivery addres. Please make sure someone is there to unpack yuor flowers after they arrive.
SOUTHWEST AIR CARGO: Ships to your nearest participating airport (check if there is a location near you before choosing this option). Flowers are stored in a cooler before takeoff and upon landing until they are picked up. IMPORTANT NOTE: Southwest Cargo orders must be picked up at the airport. Orders are not delivered to your door.
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WHEN YOUR FLOWERS ARRIVE
- Unpack and recut stems
- Hydrate in fresh water for 3-8 hours
- Store in a cooler (away from produce, as ethylene gas can shorten vase life)
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ECO-FRIENDLY PACKAGING
We minimize plastic by using kraft paper, paper tape, and biodegradable fresh wraps—which can be reused for sustainable, foam-free designs. You may receive boxes with different logos or some reused packaging materials—it's all part of our ongoing sustainability efforts. We encourage you to repurpose packaging materials for transporting your floral designs!
Bonus: Send back your ice packs and we'll credit your next invoice $.50 each!
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RESHIPPING & REFUND POLICY
All sales are final unless flowers arrive damaged or incorrect. If flowers don't meet expectations after rehydration:
- Email us within 24 hours with your order number in the subject line
- Include photos of the flowers and of the shipping box
- Keep flowers in original packaging until we provide instructions
- We'll work with you on a replacement, credit, or refund (minus shipping costs)
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