How do I place an order?
This website is for established wholesale customers only. To register a new wholesale account, follow this link for instructions to submit your application. Visit our Getting Started page for instructions on how to place an order.
Is there a way to order via phone, text, or email?
Submitting your order through our Shopify store is the best way to secure what you need from our inventory.
We will always do our best to accommodate orders that come in via phone, text, or email and we will occasionally contact you using these methods to discuss details for an upcoming order, but there are times when we are away from the office and unable to monitor incoming questions and requests.
How far in advance can I place my order?
We offer 3 weeks of availability at a time. You can place an order anytime starting when the availability is posted for the following 3-week time span, and our inventory is updated every Wednesday for each of the next 3 weeks.
Reference our Order Deadlines schedule for the ordering policy for each day of the week.
Why can't I place an order for pickup tomorrow?
With crops located at 3 different locations, we need time to plan and prepare the harvest list for our crew, and our crew needs time to harvest the flowers. T
How do you predict availability?
Gretel walks through the fields weekly to provide a 3 week prediction. Each week we will add more availability so be sure to check back if you placed a future order. We err on the side of being more conservative while we are waiting for something to bloom. Projected Seasonal Availability
How tall are the flowers?
We provide estimations of stem length in the product descriptions. Stem length runs from the bottom of the stem to the top of the flower head. Please note that these are estimations, not exact, and lengths may vary without prior notification. Flowers grown in the greenhouse vs the fields can have differing lengths.
What happens if you do not have a flower in my order?
Although we work hard to predict the crops in bloom, there's a chance you could order something and we may not have it. If that happens, we will contact you for a substitution or a refund for that item. If we are unable to reach you prior to shipping or delivering your order, we will make a decision based on your preference selected at checkout.
When can I pickup my order?
Our pick up windows are listed below. Please note that we are closed on Fridays in January and February, so orders can be picked up Monday-Thursday during the winter months. View more information about pick up orders here.
Pick Up Hours
Monday 1:30pm - 4:00pm
Tuesday: 8:00am - 12:00pm | 1:30pm - 4:00pm
Wednesday: 8:00am - 12:00pm | 1:30pm - 4:00pm
Thursday: 8:00am - 12:00pm | 1:30pm - 4:00pm
Friday: 8:00am - 12:00pm | 1:30pm - 4:00pm
Can I shop from the cooler?
Customers can shop from our available inventory in the cooler when they pick up, however, submitting your order ahead of time is best to get exactly what you need in your color palette.